Shannon Torres
Learning & Leadership Development · Enterprise Learning Strategy
Shannon.E.Torres89@gmail.com
· (804) 929-0871 · Richmond, VA ·
linkedin.com/in/shannonetorres
Profile
Learning & Development leader with 10+ years designing and scaling training and leadership development programs across highly regulated, distributed organizations. Skilled at partnering with senior leaders and cross-functional stakeholders to translate business priorities into practical development initiatives, owning the full program lifecycle from needs assessment through design, deployment, and measurement. Proven track record using data and participant feedback to demonstrate impact and drive continuous improvement.
Core Competencies
Leadership Development
Program Management
Learning Operations
Learner Experience
Continuous Improvement
Stakeholder Management
Executive Communications
Data Analysis & Evaluation
Change Management
HR Partnership
Adult Learning Science
Needs Assessment
Tools: Power BI · Excel · ChatGPT · Claude · Microsoft CoPilot · ADP Workforce · Google Classroom · Articulate 360 · Canva · PowerPoint · Zoom · Teams · Microsoft 365
Professional Experience
Learning & Development Consultant, Contract | TeleSpecialists
Designed and deployed a company-wide compliance training program for 280+ employees in a healthcare organization.
- Owned the full program lifecycle — needs assessment, curriculum design, deployment, and measurement — for a company-wide annual training program.
- Partnered with IT, compliance, and leadership stakeholders to translate complex policy into clear, actionable training content.
- Administered LMS content and organization within ADP Workforce, tracking completion and informing continuous improvement.
Director of Training, Peer Assist Program | AeroPeer
Built the organization's entire volunteer training function from the ground up as founding Director.
- Designed a multi-pillar volunteer curriculum and readiness pathway, including scenario-based practice and debrief frameworks for high-stakes, confidential support conversations.
- Partnered with program, operations, technology, and legal stakeholders to align requirements, escalation boundaries, and delivery expectations.
- Own qualification tracking, continuing education requirements, and certification readiness.
Founder / Coach & Performance Development Consultant | Aviation Conversations
Founded and scaled a national coaching and training practice reaching 1,000+ learners with a 5/5 average session rating.
- Consult with leaders, managers, and organizations to identify performance needs and develop practical leadership and employee-development solutions.
- Design and facilitate live and virtual programs on human factors, feedback, decision-making, stress management, and behavior change in high-pressure environments.
- Build and manage partnerships with organizations nationwide, coordinating customized programs and delivery.
- Use post-session surveys and learner outcomes to refine content, maintaining a 5/5 average rating.
Supervisor, Training Operations & Services Planning | Spirit Airlines
Led high-volume training operations for a 10,000+ person workforce in a complex, highly regulated environment.
- Owned end-to-end execution of training programs, coordinating senior leaders, instructors, planners, and resource readiness across a matrixed organization.
- Built SOPs, training manuals, and scalable workflows; used Power BI and Excel to reduce planning time by 50% and manual work by 80%.
- Coached and developed team members, created development plans, and supported succession planning.
- Promoted through Scheduler II, Planner I, and Supervisor based on four consecutive Outstanding/Exceeds Expectations ratings.
HR Specialist (Contractor) | Spirit Airlines
- Coordinated onboarding and training logistics and delivered presentations that improved consistency and new-hire readiness.
- Supported leadership development curriculum, executive presentations, and employee engagement initiatives.
Director of School Counseling | Bedford Elementary School
- Conducted school-wide needs assessments using academic, behavioral, and stakeholder data to design targeted programming for 500+ students.
- Coached students and partnered with families and teachers through 1:1, small-group, and schoolwide initiatives, contributing to +6% reading and +8% math gains.
Education
- M.Ed., Counseling Education — Virginia Commonwealth University
- B.A., Psychology — Virginia Commonwealth University
- A.S., Business Administration; A.S., Social Sciences — J. Sargeant Reynolds Community College
- aPHR — HRCI Certified · FAA Private Pilot Certificate · Proficient in Spanish
Speaking, Leadership & Credentials
- National Conference Speaker: Designated Pilot Examiners Symposium, FSANA Conference 2025 & 2026, Part 121 Aviation Human Factors Symposium 2025
- Co-Chair, FSANA Wellness Committee · Medical Committee Member, Pilot Mental Health Campaign
- Featured podcast guest on stress management, human factors, and performance in high-pressure environments