Building the training infrastructure a growing company didn't have time to build
How I stepped in as the sole L&D consultant for a growing telehealth company, building compliance training infrastructure from the ground up ahead of a major security audit.
Challenge
A fast-growing telehealth company had scaled past the point where informal, ad hoc training could keep up — but had no dedicated L&D function and no structured compliance training program. With a major security/compliance audit approaching, the company needed reliable, trackable training infrastructure in place quickly, without disrupting a distributed, remote workforce.
Current State
No standing L&D role existed before this engagement. Training relied on scattered documents and informal onboarding. The company was preparing for a HITRUST-style compliance audit that required demonstrable, structured training records.
My Role
Brought in as the sole L&D consultant, responsible for assessing training gaps, designing the compliance training structure, and building it out inside the company's existing LMS — with no other dedicated training staff to share the workload.
Process
Audited existing training and compliance gaps, mapped what the audit would require, then designed and built three structured training programs inside the company's LMS. Built a detailed handoff guide so the training function could continue reliably after the engagement ended.
Deliverables
Three deployed LMS training programs, a company-wide compliance training structure, and a complete handoff guide for the incoming training owner.
Risks Solved
Closed a compliance gap ahead of a major audit, created durable training infrastructure where none existed, and ensured continuity by documenting the system for whoever took it over next.
What This Demonstrates
The ability to walk into an organization with no L&D infrastructure and build one, solo, under real time pressure — assessing the real risk, designing the system, and leaving it in a state others can sustain without me.